Frequently Asked Questions

Quick answers to common questions.

Q: How do I track my order?
A: Open Account -> Orders, tap your order, and check the status. When a tracking number or courier update is available, it will appear on the order details screen.

Q: What payment methods do you accept?
A: We support cash on delivery (where offered), mobile money, and card payments depending on checkout options.

Q: Can I change or cancel my order?
A: If the order is not yet dispatched, contact us as soon as possible from Help. Once shipped, changes may not be possible; returns are handled under our Returns and refunds policy.

Q: How long does delivery take?
A: Delivery times depend on your location, seller handling time, and courier routes. Estimates are shown at checkout; rural areas may take longer.

Q: How do returns and refunds work?
A: Many items can be returned within the window described in Returns and refunds. Start a return from your order or contact support with your order number.

Q: Is my payment information safe?
A: Card and wallet payments are processed through secure partners. We follow common security practices; never share OTPs or passwords with anyone claiming to be support.

Q: Do you deliver outside my city?
A: Coverage depends on sellers and couriers. Enter your address at checkout; if delivery is unavailable, it will be indicated before you pay.

Q: How do I contact customer care?
A: Use Contact us in Help for available support options. You can also email or message on WhatsApp from the same screen.